Refund policy

Returns

My Happy Moments returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of your order number before sending any item back. Any product without a order number will not be refunded.

Please be advised no returns or refunds will be allowed on personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold.

If our labels are removed from the product – the warranty becomes void.

Exchange

If when you receive your product(s), you are not completely satisfied you may exchange the items to us, within 14 days of purchase. Exchanges will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. My Happy Moments will not be held responsible for items lost or damaged in transit.

All shipping back to My Happy Moments is paid for by the customer. We are unable to refund your postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used goods (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact My Happy Moments immediately, this will be given special priority and rushed through production as quickly as possible. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Alcohol

Please note any alcohol sets sold on My Happy Moments are shipped by a 3rd party company that is fully licensed to sell alcohol. Any orders can only be received by a person over the age of 18 at the delivery address. Courier drivers or postmen can request proof of I.D or refuse to deliver if proof of age is withheld when requested.